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About Southern Lights
Gemstone Lights Warranty
Gemstone Lights provides a lifetime warranty on its lights, with an expected lifespan of 50,000 hours (around 20 years with 7 hours of daily use). A 10-year warranty is offered on all other components, and the warranty is transferable to new homeowners. Each authorized dealer offers its own labor warranty, and any on-site service may incur fees depending on the dealer’s specific warranty terms.
Southern Lights currently has a 1 year labour warranty on any warranty claim.
Reconnect
App Support & Tutorials
App Support & Tutorials
If you have lost your connection between the Gemstone Lights Hub and your WiFi follow this link for a comprehensive instruction on how to reconnect.
https://www.gemstonelights.com/support/how-to-connect-hub-controller-to-wifi
App Support & Tutorials
App Support & Tutorials
App Support & Tutorials
Gemstone Lights has a huge support page on their website with both written and video instructions on how to do everything on their app.
Tech Support Line
App Support & Tutorials
Tech Support Line
If you have any tech issues with the app and can't find the solution on their page please call the Support line @ 1-888-908-2675